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許嘉霖助理教授   Chia-Lin Hsu Ph. D.





TEL: (02) 2861-0511 ext.


文化大學行銷所 助理教授










1.      Hsu, C. L. (許嘉霖), (2017). Does new product design matter? Exploring its influences in consumers’ psychological responses and brand loyalty,Information Technology & People

2.      Hsu, C. L. (許嘉霖), (2017). Investigating the impacts of guanxi and relationship marketing in port logistics: Two cases,Maritime Economics & Logistics

3.      Hsu, C. L. (許嘉霖), (2017). How the effects of loyalty programs, relationship benefits, and relationship quality create customer loyalty? The case of Taiwan Starbucks coffee,Journal of Quality24(2)

4.      Hsu, C. L. (許嘉霖), (2017). Elucidating website loyalty and its antecedents in a gamification context: Considering flow experience as a moderator,ICIC Express Letters, Part B Applications

5.      Hsu, C. L. (許嘉霖), (2017). Exploring the effects of online customer reviews, regulatory focus, and product type on purchase intention: Perceived justice as a moderator,Computers in Human Behavior

6.      Hsu, C. L. (許嘉霖), (2017). How a branded website creates customer purchase intentions,Total Quality Management & Business Excellence

7.      Hsu, C. L. (許嘉霖), (2017). Information technology adoption for sustainable development: green e-books as an example,Information Technology for Development (SSCI)

8.      Hsu, C. L. (許嘉霖), (2017). Do website features matter in an online gamification context? Focusing on the mediating roles of user experience and attitude,Telematics and Informatics

9.      Hsu, C. L. (許嘉霖), (2017). Exploring purchase intention of green skincare products using the theory of planned behavior: Testing the moderating effects of country of origin and price sensitivity,Journal of Retailing and Consumer Services

10.      Hsu, C. L. (許嘉霖), (2016). Investigating the determinants of e-book adoption,Program (SSCI)

11.      Hsu, C. L. (許嘉霖), (2016). Applying data mining methods to tourist loyalty intentions in the international tourist hotel sector,Anatolia An International Journal of Tourism and Hospitality ResearchVol.27 No.2271-274

12.      Hsu, C. L. (許嘉霖), (2016). New gratifications for social word-of-mouth spread via mobile SNSs: Uses and gratifications approach with a perspective of media technology,Telematics and Informatics (SSCI)

13.      Hsu, C. L. (許嘉霖), (2016). The mediating effect of flow experience on social shopping behavior,Information Development (SSCI)

14.      Hsu, C. L. (許嘉霖), (2016). Elucidating the determinants of purchase intention toward social shopping sites: A comparative study of Taiwan and Japan,Telematics and Informatics (SSCI)

15.      Hsu, C. L. (許嘉霖), (2016). How social shopping retain customers? Capturing the essence of website quality and relationship quality,Total Quality Management & Business Excellence (SSCI)

16.      Hsu, C. L. (許嘉霖), (2015). Determinants of customer loyalty for home delivery,International Journal of Logistics Systems and ManagementVol. 22, No. 2pp.125–154.

17.      Hsu, C. L. (許嘉霖), (2015). How to Improve E-Satisfaction and E-Loyalty and Strengthen the Links between Them: Value from Regulatory Fit,Human Factors and Ergonomics in Manufacturing & Service Industries (SSCI)

18.      Hsu, C. L. (許嘉霖), (2015). Applying Kansei Engineering to design logistics services- A case of home delivery service,International Journal of Industrial Ergonomics (SCI)

19.      Hsu, C. L. (許嘉霖), (2015). Applying a Kansei engineering-based logistics service design approach to developing international express services,International Journal of Physical Distribution and Logistics Management (SSCI)

20.      Hsu, C. L. (許嘉霖), (2014). The Impact of Website Quality and Perceived Trust on Customer Purchase Intention in the Hotel Sector: Website Brand and Perceived Value as Moderators,International Journal of Innovation, Management and TechnologyVol. 5, No. 4255-260

21.      Hsu, C. L. (許嘉霖), (2014). Determining uses and gratifications for mobile phone apps,Lecture Notes in Electrical Engineering (EI)Vol. 309, pp.661-668

22.      Hsu, C. L. (許嘉霖), (2014). Determining uses and gratifications for mobile phone apps,Lecture Notes in Electrical Engineering (EI)Vol. 309, pp.661-668

23.      Hsu, C. L. (許嘉霖), (2014). Benevolence trust: a key determinant of user continuance use of online social networks,Information Systems and e-Business Management (SSCI)

24.      Hsu, C. L. (許嘉霖), (2014). Exploring the continuance intention of social networking websites: an empirical research,Information Systems and E-Business Management (SSCI)

25.      Hsu, C. L. (許嘉霖), (2014). Explaining consumer attitudes and purchase intentions toward organic food: contributions from regulatory fit and consumer characteristics ,Food Quality and Preference (SCI)

26.      Hsu, C. L. (許嘉霖), (2014). Ensuring the quality of e-shopping specialty foods through efficient logistics service,Trends in Food Science & Technology (SCI)3569-82

27.      Hsu, C. L. (許嘉霖), (2013). Ensuring the quality of e-shopping specialty foods through efficient logistics service,Trends in Food Science & Technology (SCI)3569-82

28.      Hsu, C. L. (許嘉霖), (2013). An empirical analysis of the antecedents of e-satisfaction and e-loyalty:focusing on the role of flow and its antecedents,Information Systems and E-Business Management (SSCI)Vol.11 No.2287-311

29.      Hsu, C. L. (許嘉霖), (2013). Investigating the Asymmetric Effects of Website Quality on Customer Satisfaction and Trust An application of information system success model,UACEE International Journal of Advances in Computer Science and its ApplicationsVolume 3 : Issue 2202-206

30.      Hsu, C. L. (許嘉霖), Wu, C. C., Chen, M. C. & Chang, K. C.(2012). Formation of e-satisfaction and e-loyalty: an extension of technology acceptance model with perceived quality and flow experience, Journal of Quality Vol. 19, No. 1, pp. 61-83. (EI)

31.      Chang, K. C. Chen, M. C. Hsu, C. L. (許嘉霖) & Kuo, N. T., (Published online)(2012). Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user’s behavioural intentions ,Total Quality Management & Business Excellence. pp.1-18. (SSCI)

32.      Hsu, C. L. (許嘉霖), Chang, K. C. & Chen, M. C., (Published online) (2011).  The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators, Information Systems and E-Business Management. (SSCI)

33.      Hsu, C. L. (許嘉霖), Chang, K. C. & Chen, M. C., (Published online) (2011). Flow experience and internet shopping behavior: investigating the moderating effect of consumer characteristics, Systems Research and Behavioral Science. (SSCI)

34.      Sheng, M. L., Hsu, C. L. (許嘉霖) & Wu, C. C. (2011) The asymmetric effect of online social networking attribute-level performance, Industrial Management & Data Systems Vol. 111, No. 7, pp.1065-1086. (SCI)

35.      Hsu, C.-L.* (許嘉霖) & Wu, C. C. (2011) Understanding users’ continuance of Facebook: an integrated model with the unified theory of acceptance and use of technology, expectation disconfirmation model, and flow theory, International Journal of Virtual Communities and Social Networking. Vol. 3, No. 2, pp. 1-16. (DBLP paper)

36.     Kuo, N. T., Chang, K. C., Chen, M. C. & Hsu, C. L. (許嘉霖), (Accepted) (2011). Investigating the effect of service quality on customer post-purchasing behaviours in the hotel sector: the moderating role of service convenience , Journal of Quality Assurance in Hospitality and Tourism. (EBSCO paper)

37.     Chen, M. C., Chang, K. C., Hsu, C. L. (許嘉霖) & Yang, I. C. (2011) Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model, Asia Pacific Journal of Marketing and Logistics Vol. 23, No. 3, pp. 386-410. (ABI Inform)

38.     Chang, K. C., Chen, M. C. & Hsu, C. L. (許嘉霖) (Published online).(2011) Identifying critical brand contact elements of a tourist destination: applications of Kano’s model and the Importance–satisfaction Model, International Journal of Tourism Research. (SSCI)

39.   Hsu, C. L. (許嘉霖), Lin, C. S. & Chen, M. C. (2011).Exploring logistics services quality in home delivery industry: do service providers and customers have different viewpoints? Journal of Quality Vol. 18, No. 5, pp. 439-454. (EI)

40.   Chang, K. C., Chen, M. C., Hsu, C. L. (許嘉霖) & Kuo, N. T. (2010). The effect of service convenience on post-purchasing behaviours,Industrial Management & Data Systems, Vol. 110, No. 9, pp. 1420-1443. (SCI)

41.   Chang, K. C., Chen, M. C. & Hsu, C. L. (許嘉霖) (2010) Applying loss aversion to assess the effect of customers' asymmetric responses to service quality on post-dining behavioral intentions: an empirical survey in the restaurant sector,International Journal of Hospitality Management, Vol. 29 No. 4, pp. 620-631. (SSCI)

42.    Hsu, C. L. (許嘉霖), Chen, M. C., Chang, K. C. & Chao, C. M. (2010). Applying loss aversion to investigate service quality in logistics: a moderating effect of service convenience, International Journal of Operations & Production Management, Vol. 30 No. 5, pp. 508-525. (SSCI)

p>中文論文著作1.      許嘉霖,(2009)“探討干擾跨功能整合-新產品發展成功連結之因素”,品質月刊,第45卷,第11期,11月:44-50

2.      林敬森、許嘉霖,(2009)“揭開宅配成功的黃金配方”,品質月刊,第45卷,第3期,3月:38-46

3.     許嘉霖,(2009)“提升服務品質的思維與作法”,品質月刊,第45卷,第2期,2月:29-37

4.      許嘉霖,(2008)“品質管理師(CQM)回娘家聯誼會紀實”,品質月刊,第44卷,第9期,9月:58-61

5.      許嘉霖,(2008)“我國品質管理標準化需求整合與應用”,品質月刊,第44卷,第8期,8月:48-54


1.      許嘉霖,(2013)“探究關係品質對於社群購物網站購買意圖之中介效果”,國科會102年度專題研究計畫(執行中)

2.      許嘉霖,(2012)“調節契合對有機食品的態度與購買意圖之效果:消費者特性之干擾角色”,國科會101年度專題研究計畫。