Your browser does not support JavaScript!

許嘉霖助理教授   Chia-Lin Hsu Ph. D.





TEL: (02) 2861-0511 ext.


文化大學行銷所 助理教授










1.      Hsu, C. L. (許嘉霖), Wu, C. C., Chen, M. C. & Chang, K. C.(2012). Formation of e-satisfaction and e-loyalty: an extension of technology acceptance model with perceived quality and flow experience, Journal of Quality Vol. 19, No. 1, pp. 61-83. (EI)

2.      Chang, K. C. Chen, M. C. Hsu, C. L. (許嘉霖) & Kuo, N. T., (Published online)(2012). Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user’s behavioural intentions ,Total Quality Management & Business Excellence. pp.1-18. (SSCI)

3.      Hsu, C. L. (許嘉霖), Chang, K. C. & Chen, M. C., (Published online) (2011).  The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators, Information Systems and E-Business Management. (SSCI)

4.      Hsu, C. L. (許嘉霖), Chang, K. C. & Chen, M. C., (Published online) (2011). Flow experience and internet shopping behavior: investigating the moderating effect of consumer characteristics, Systems Research and Behavioral Science. (SSCI)

5.      Sheng, M. L., Hsu, C. L. (許嘉霖) & Wu, C. C. (2011) The asymmetric effect of online social networking attribute-level performance, Industrial Management & Data Systems Vol. 111, No. 7, pp.1065-1086. (SCI)

6.      Hsu, C.-L.* (許嘉霖) & Wu, C. C. (2011) Understanding users’ continuance of Facebook: an integrated model with the unified theory of acceptance and use of technology, expectation disconfirmation model, and flow theory, International Journal of Virtual Communities and Social Networking. Vol. 3, No. 2, pp. 1-16. (DBLP paper)

7.     Kuo, N. T., Chang, K. C., Chen, M. C. & Hsu, C. L. (許嘉霖), (Accepted) (2011). Investigating the effect of service quality on customer post-purchasing behaviours in the hotel sector: the moderating role of service convenience , Journal of Quality Assurance in Hospitality and Tourism. (EBSCO paper)

8.     Chen, M. C., Chang, K. C., Hsu, C. L. (許嘉霖) & Yang, I. C. (2011) Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model, Asia Pacific Journal of Marketing and Logistics Vol. 23, No. 3, pp. 386-410. (ABI Inform)

9.     Chang, K. C., Chen, M. C. & Hsu, C. L. (許嘉霖) (Published online).(2011) Identifying critical brand contact elements of a tourist destination: applications of Kano’s model and the Importance–satisfaction Model, International Journal of Tourism Research. (SSCI)

10.   Hsu, C. L. (許嘉霖), Lin, C. S. & Chen, M. C. (2011).Exploring logistics services quality in home delivery industry: do service providers and customers have different viewpoints? Journal of Quality Vol. 18, No. 5, pp. 439-454. (EI)

11.   Chang, K. C., Chen, M. C., Hsu, C. L. (許嘉霖) & Kuo, N. T. (2010). The effect of service convenience on post-purchasing behaviours,Industrial Management & Data Systems, Vol. 110, No. 9, pp. 1420-1443. (SCI)

12.   Chang, K. C., Chen, M. C. & Hsu, C. L. (許嘉霖) (2010) Applying loss aversion to assess the effect of customers' asymmetric responses to service quality on post-dining behavioral intentions: an empirical survey in the restaurant sector,International Journal of Hospitality Management, Vol. 29 No. 4, pp. 620-631. (SSCI)

13.    Hsu, C. L. (許嘉霖), Chen, M. C., Chang, K. C. & Chao, C. M. (2010). Applying loss aversion to investigate service quality in logistics: a moderating effect of service convenience, International Journal of Operations & Production Management, Vol. 30 No. 5, pp. 508-525. (SSCI)


1.      許嘉霖,(2009)“探討干擾跨功能整合-新產品發展成功連結之因素”,品質月刊,第45卷,第11期,11月:44-50

2.      林敬森、許嘉霖,(2009)“揭開宅配成功的黃金配方”,品質月刊,第45卷,第3期,3月:38-46

3.     許嘉霖,(2009)“提升服務品質的思維與作法”,品質月刊,第45卷,第2期,2月:29-37

4.      許嘉霖,(2008)“品質管理師(CQM)回娘家聯誼會紀實”,品質月刊,第44卷,第9期,9月:58-61

5.      許嘉霖,(2008)“我國品質管理標準化需求整合與應用”,品質月刊,第44卷,第8期,8月:48-54


1.      許嘉霖,(2013)“探究關係品質對於社群購物網站購買意圖之中介效果”,國科會102年度專題研究計畫(執行中)

2.      許嘉霖,(2012)“調節契合對有機食品的態度與購買意圖之效果:消費者特性之干擾角色”,國科會101年度專題研究計畫。